March 10, 2010
 
Support Support Statistics
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World Class Software. World Class Support.
You may already know that ABELDent is one of the very best clinical and practice management solutions available.  ABELDent offers you enhanced Charting, Security, Recordkeeping and Case Manager features and includes support for web integration - ABELHealthNet.

What you may not know is that ABEL also set a new standard for dental software support.
We provide support 24 hours a day, 7 days a week.

Quick Response Time
ABELDent users that require support can leave a message for a call back or enter our Live Answer support queue for their call to be answered by the next available Software Analyst. Over the past twelve months, calls placed during our regular hours were responded to by a Support Analyst in an average of  76 seconds.

Average Speed of Answer in Seconds
 

Fast Problem Resolution
ABEL's team of Support Analysts have decades of experience as well as extensive repositories of information to draw on to help them resolve calls quickly and thoroughly. The average resolution time for calls to dental support over the past twelve months was 8.5 minutes.

Average Call Length in Minutes
 

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