Testimonials
What our clients are saying about ABELDent and our Customer Support...
"To our technology partners at ABEL,
Dr. Toh and I and our staff thank you for the excellent help in fixing the puzzling problem we had with EDI submissions to PBC. On September 16th, after you had elevated our call for help, Rosemary from Support was assigned to this matter. She cleverly called ABEL's trainer in BC, prior to calling me, in order to learn more about the problem. Although that did not give her a conclusive solution, she patiently worked with me to diagnose the problem. With her patience and attention, Rosemary finally provided the fix we needed! THANK YOU Rosemary and thank you all for helping to make us happy ABELDent users."
Felix Yong and Dr. Sherry Toh
"I had to call for assistance after I installed the ABELDent software as I could not print out the accounts receivable. The support from ABEL staff was fast and very satisfying. Thank you."
Angie Wright
"I worked as a Dental Assistant for 16 years and used ABELDent in the dental offices where I was employed. Now, as a Dental Assistant Instructor at Medix School, I have the opportunity to train students to work with ABELDent and to demonstrate just how straightforward and user friendly the program is.
Our students quickly understand the program and can implement their skills while working independently without a lot of questions. One of the wonderful features about ABELDent is that the students are able to access all resources through the use of the built in ‘help’ files and never have to spend time searching through a book. Also, we recently updated our ABELDent program to a newer version without any complications and the students adapted easily to the updated version.
Due to the large number of dental practices that utilize the ABELDent program, I have full confidence that we are contributing to our student’s success by teaching them a skill that will benefit them in their future careers."
Stephanie Donnelly CDA II
"I was first introduced to the ABELDent program 3 years ago. Not knowing anything about it, I found ABELDent very easy to learn and the features fullfill our needs."
Kelly Dewer
“Some days we need support right away. It is nice to know help is just a phone call away. Keep up the good work ABEL.”
Dennis Toth, IT Manager
“We started using ABELDent in June 2008 and I would like to say that the latest update contains some great new features that we use every day. We really like the hygiene billing feature - it saves our hygienists time and improves their accuracy. This is a very nice addition to the program.”
Dr. V. Shukla
"Love the support staff! They are very knowledgeable and honest, a great help and always pleasant."
Heather
"Service is amazing, employees are patient and dedicated; they never fail to call back!"
Marieve Chabot
"I have just started using this software in the last 6 months. I have found it very user friendly and the service, when I called, was excellent!"
Tracy Ivan
"Just wanted to let you know I just got off the phone with Rosemary in Dental Software support and she very quickly solved a problem that we have been dealing with for some time. Just speaking with her you could sense her competence and knowledge. Thanks Rosemary."
Stacey Walsh
"I've just started using ABEL since Oct '05 and I find it very user friendly. I am currently waiting for the new version so I can use some of the new features."
Janet Molson
"We have been using the ABELDent computer program since June 6/05. We have been very pleased with all aspects of the transition from our old program to this one. The conversion staff went over in detail the information that we needed to have brought over from our old program.
I was also very pleased with the training our staff received. ABELDent was very willing to work with us to find the best option for training for us. All of our training was done online. We had several computers signed in to the training session as staff members watched and listened to the trainer and asked questions.
Going live was a scary thought, but everything went very smoothly. The data on the ABELDent program was converted and correct. Fielding questions for us during that first week was done in an efficient and timely manner by the support staff.
Due to time changes, our office is open different hours than the ABELDent office, but with the 24 hour support service offered by ABELDent we are still able to have support during these times.
The program itself contains all the features and functions that we will ever need. I highly recommend this program and company to any dental office searching for a new Dental program."
Elaine Riekman, Business Manager
"I would like ABEL to know what great support these three support staff are. Not only are they great support staff but when the problem seems never ending, they do not give up on the problem. They never get frustrated with my lack of computer knowledge and always make me feel that there is no problem that can’t be solved. SUPPORT, SUPPORT, SUPPORT! When these ladies answer the support line, I know whatever problem I have will be handled professionally and quickly. The server computer for the office had hard drive problems, so when I installed the latest update, we encountered a few difficulties. I might add that the updates always go in smoothly and quickly, so this came as a surprise with the problems that I encountered. It has been approximately one and a half weeks that these ladies worked with me and the problems and they have now been solved. I had to write this letter to let you know what a great job they did and they are always positive and reassuring. As an Office Manager, I realize how hard it is to find good dedicated staff like these ladies are, and I wanted the management to be aware to the great staff they have."
Debbie Jackson, Office Manager
"I have worked in the dental field for 20 years and ABELDent is by far the best dental package out there. I promote it to everyone I can."
Valerie, Scotia Dental Associates
"Rob is a great guy. We are so happy to have such a warm friendly 'ABELDenter' to work with. Your referral of Nancy to organize our Clinical Treatment Planning is a great gift."
Dr. Grover and Team
"Thank you for arranging the training held in our office, on Wed. April 21/04, by your trainer Rob Benson. It was a tremendous opportunity for our staff to train here in our office, on our computers, with Rob to instruct. He was very professional, informative, knowledgeable, thorough, helpful and especially patient. He made the staff feel at ease and offered many pointers on the use of the software. It was a very successful day."
Dr. Ashton
"The program is very easy to use and I hardly have to look for help. I can find what I need in the program but if need be the telephone support is very helpful. The program moves quickly and does pretty much everything I need."
Leila Campbell
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